Frequently ASKED Questions

General Information

Who we are

Ashley Alford Home is a collection of window treatments, wallcoverings, fabrics and original artwork designed and handcrafted in our wonderful New Orleans design studio. Every item is made to order and shipped to you in just 2 to 4 weeks.

 

What do we mean when we say Handcrafted?

Each design begins by hand on a sketch pad so that every piece has a distinct artistic look and feel. We then use a variety of techniques and tools to bring those hand rendered designs to life throughout each product whether it’s our hand painted drapery collections or our original wallpaper collections.

 

What are hand-painted drapes?

Our specialty here at Ashley Alford Home is hand painted drapes. Our hand painted drapery collections are painted with a mixture of specialty dyes on a soft cotton sateen or broadcloth in our New Orleans studio then cut & sewn in our Nashville workroom. Our fabric paint is heat set so the paint will not run. No two of our hand painted designs are ever exactly the same and this is part of the of the beauty of this product. Custom colors and designs are available so please reach out to a design consultant with any questions you may have at hello@ashleyalford.com

Design Assistance

We love our customers!

We’re here to help! If you need anything at all from measuring windows and walls to custom designs please reach out to one of our design consultants at hello@ashleyalford.com or by phone at 1-504-301-5891. The only thing our design consultants can’t do is source or advise on items outside of Ashley Alford Home products. That’s really a job for an interior designer. We work with many great designers, so contact a design consultant and they may be able to recommend one in your area.

Products & Fabrics

HOW DO ASHLEY ALFORD HOME WINDOW TREATMENTS AND DECOR DIFFER FROM WHAT I’D FIND IN STORES?

For starters you won’t find hand painted drapes in stores (that we know of) so every hand painted piece from us is one of kind. Our designs are hand rendered then painted and the final products are cut and sewn in our Nashville workroom unlike most big box brands. With Ashley Alford Home décor you are truly purchasing a unique item that you can’t find anywhere else.

 

CAN YOU MAKE CUSTOM SIZES AND DESIGNS THAT I DON’T SEE ONLINE?

Yes! We can make custom designs and sized drapery, fabric by the yard, wallcoverings, and fine art. To order a custom design or size not available online contact a design consultant.

 

CAN YOU COME MEASURE OR INSTALL WINDOW TREATMENTS FOR ME?

We can’t make house calls, but we can still help. Send us a picture of your window and we’ll markup exactly which measurements to take to ensure you get the perfect fit. In addition, we have a network of measure and installation professionals in many cities. Contact a design consultant for a recommendation in your area.

 

HOW DO I CLEAN AND CARE FOR MY Ashley Alford Home Decor?

For our hand painted window treatments we suggest spot cleaning for minor care and hiring a professional window treatment cleaner for any major care needed. For all other pieces, we highly recommend dry-cleaning to ensure they look beautiful for many years to come. Washing can cause fabrics to fade or bleed. Plus, different types of fabric shrink at different rates and could cause your item to look damaged or warped.

If you have questions about caring for your decor, please contact a design consultant.

 

WHERE ARE YOUR PRODUCTS MADE?

Every item begins production in our New Orleans studio. Our drapes are cut and sewn in our Nashville, TN workroom, our wallcoverings are produced in our Chicago, IL workroom and you’ll notice when your order one of our original art pieces we have proudly partnered with Framebridge who we consider the best in the business. Every item we sell is proudly made in the USA.

Ordering

HOW LONG DOES IT TAKE TO GET MY ORDER?

Every item is made to order and shipped out in 2-4 weeks. Custom orders could take up to 4-6 weeks depending on the scope of the project.

 

CAN I EXPEDITE MY ORDER TO GET IT FASTER?

In some cases, we can expedite order production for an additional fee. If you need to place a rush order, please contact a design consultant.

You can also choose to expedite the shipping of your products by choosing UPS Next Day or UPS 2nd Day under the Shipping Methods section during checkout. Keep in mind that the item will not ship until the expected ship date listed.

 

CAN I PLACE AN ORDER VIA PHONE OR EMAIL?

You can place an order over the phone by calling 1-504-301-5891. If you need help ordering an item, please contact a design consultant and they can add items to your cart for you.

 

HOW DO I GET AND/OR USE A COUPON CODE?

For first timers, we offer 10% off when you subscribe to our “First in Line” newsletter. We also run various sales throughout the year. Be sure you don’t miss out by signing up for emails or following Ashley Alford Home on Facebook and Instagram.

To apply your discount, just enter the coupon code at the bottom of your Shopping Cart. Only one discount code can be applied to each order.

 

WHEN IS MY CREDIT CARD CHARGED?

Because we start making your custom items immediately, your credit card will be charged when your order is placed.

 

CAN I CHANGE OR CANCEL MY ORDER ONCE IT’S BEEN PLACED?

Orders may be canceled for a full refund within 24 hours of submitting the order. After this, we begin crafting your pieces, so any cancellations beyond this period would be considered a return. We can arrange at that time to stop production and issue you store credit. If you need to cancel an order, please contact a design consultant as soon as possible.

Shipping

WHAT SHIPPING OPTIONS DO I HAVE AND HOW MUCH DO THEY COST?

If you choose standard shipping, your items will ship via USP standard ground service for delivery in 3 to 5 business days.

You can choose to expedite the shipping of your products by choosing UPS Next Day or UPS 2nd Day under the Shipping Methods section during checkout. The shipping cost will vary based on the weight of your items. You will need to enter your full address before these shipping methods will appear.

 

HOW CAN I TRACK MY SHIPMENT?

When your order ships, we send you an email with the tracking number and ship date. Your tracking number can also be found on the order review page in your account.

 

CAN YOU SHIP TO PO OR APO BOXES?

We cannot ship to PO or APO Boxes at this time.

Returns & Guarantee

WHAT IS YOUR RETURN POLICY?

If you are not delighted with your purchase (and haven’t used it of course!), we gladly accept returns within 14 days of receipt for full credit. The return shipping is on us!

 

HOW CAN I RETURN MY ITEMS?

To request a return, please email a design consultant or call 1-504-301-5891. A return label for free return shipping will then be sent to you via email. Once the merchandise is received, your store credit will be processed and an email confirmation will be sent to you. You will be able to see your credit in your account and apply the credit during checkout.

Unfortunately, if you return an item using a non-Ashley Alford Home return label, we cannot pay for the return shipping or be responsible for any loss or damage to the returned item.

Your Account & Privacy

HOW CAN I CHANGE MY PERSONAL ACCOUNT INFORMATION?

Simply go to the Account link on the side of any page. In this section you can change all your information, including your default addresses, login information, and password.

 

HOW CAN I RESET MY PASSWORD?

To reset your password, select the “forgot password” option on your account page. If there is an account associated with that email address, you will receive a link to reset your password via email. If you have any trouble contact a design consultant.

 

WILL YOU SHARE MY EMAIL ADDRESS OR MAILING ADDRESS WITH OTHERS?

Absolutely not! We aren’t fans of spam either, so we keep all email and mailing addresses private.

Trade Program

DO YOU OFFER TRADE DISCOUNTS?

Yes! We offer exclusive benefits for the design community including a trade discount and sales tax exemption. Our goal is to make your next project easier than ever. For full details and to join, please read more on our Trade Program page.

 

WHO IS ELIGIBLE FOR THE TRADE PROGRAM AND HOW DO I JOIN?

Interior designers, architects, and other design professionals in the US and Canada are eligible.

 

CAN I STILL ORDER ONLINE AND RECEIVE MY TRADE DISCOUNT?

Of course! Our goal is to make purchasing from us as easy as possible. Your discount will automatically be applied in your shopping cart.

Ashley

Alford

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